Facebook Buys Customer for $1 Billion to Expand Into Customer Service Tools

Kabar Medsos – Facebook Inc said on Monday it was buying up customer service for startup Kustomer, as the world’s largest social network added tools to attract more sellers to its platform. Kustomer allows businesses to aggregate customer conversations from multiple channels into a single-screen, and also to automate some of the responses to prospective buyers. The New York-based firm already has its services integrated on Facebook Messenger and Instagram. The deal will also enable Facebook to scale up its WhatsApp Business service, as more companies flock to the instant…

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